Frequently Asked Questions

📩 What are the delivery times and shipping costs?
We deliver in Belgium and to many EU countries. However, a list of countries to which we do not ship is available on our Rates & Delivery page. For costs, you can consult our tables available based on the selected carrier.
🔄 How do I return an item?
At Belles&Coquettes, we truly want to build a lasting and trusting relationship. That is why we have set a 30-day period for you to return an item to us, subject to our conditions which you can view at this address: our shipping and delivery policy.
💳 Which payment methods do you accept?
We accept payments by credit card (Visa, Mastercard), Bancontact, PayPal, as well as other secure payment methods via Shopify Payments.
🔍 How can I track my order?
You can track the progress and delivery status of your package directly from our home page via the "Track my package" section. Select your carrier and check your status!
❓ Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of your purchase, provided it has not yet been shipped. Contact us quickly by email with your order number.
🎁 How do I use a discount code?
At checkout, you will find a "Discount code" field in your cart. Enter your code and click "Apply" to receive the discount. Only one code can be used per order.
📞 How can I contact you?
Our team is available to answer all your questions. You can contact us by email or via our contact form. We will respond within 24 to 48 hours (business days).
đŸ§Ÿ Where can I find my invoice?
The final legal paid invoice is sent to you by email to the address provided during your registration on our site.
🚀 How can I receive my order faster?
To benefit from express delivery, several options are available: Saturday delivery, before 12:00 PM, or before 6:00 PM. These options vary depending on the volume and weight of your order. Please send us an email, and we will provide you with a personalized offer/quote before any payment.
🛒 What is the minimum order amount for professionals or individuals?
At Belles&Coquettes, we simplify this often limiting approach: whether you are an individual or a professional, there is no minimum order required. We want to remain accessible to all entrepreneurs starting their business.
🔬 Do you have all the necessary documents for your cosmetic products?
Yes, we have all the required and mandatory documents for each item: laboratory analyses, composition, EU declaration, authorization number, CPNP, etc. As these documents are voluminous, we keep them at your disposal upon simple email request, clearly specifying the item(s) concerned.
📋 Where can I find the composition of your items?
The composition of our items is available in 95% of cases at the bottom of the product page, downloadable as a PDF. It also appears on the legal labels of the items. If a composition is missing, let us know by email: we will provide it to you within 24 hours.
🏠 Can I come and pick up my order on-site at your premises?
Pick-up is possible only upon request and by appointment. As our business is exclusively focused on e-commerce, we have a storage warehouse that does not allow us to receive you directly for security reasons. However, we strive to respond positively to your request via a pick-up at a private residence, which requires specific organization and a prior appointment.