Shipping, Delivery, Return, and Refund Policy

SHIPPING AND DELIVERY CONDITIONS

Paying and getting your items delivered comfortably to your home—that’s online shopping at BELLESETCOQUETTES™ 

We want to make online shopping on our site as simple and secure as possible!

Every shopping moment should be a pleasant, worry-free experience throughout the entire process, from entering our site to the payment process, finalizing your order, and receiving your confirmation. 

1. Payment Methods

Pay for your purchases comfortably and securely.

When you click on "view my cart" to check your items, you can modify your order or remove one or more items.

A: A 1st online payment choice is offered to you.

  • ShopPay and GPay are secure payment services, as is PayPal.

These 3 payment methods are considered "express" and "fast," complying with all rules and conditions regarding online security and payments.

B: If you wish to use other options and payment methods, you can click on "finalize my order."

A page will then offer you several payment options/methods.

Choose your preferred payment method from the following options:

  1. Debit card – Bancontact Mister Cash type.
  2. Credit card: Visa, MasterCard, Maestro, Amex type.
  3. PayPal
  • Debit Card and Credit Card

The simplest way to pay!
We accept Bancontact, Visa, Mastercard, and Amex cards.

In this case, your bank card details are not stored in our online shop. You simply need to provide the cardholder's name as it appears on the card, the card number, the 3- or 4-digit security code on the back of the card, and the card's expiration date.

Within the framework of the PSD2 directive (or European Payment Services Directive), which aims to further improve payment security, you may also be redirected to your bank's secure page, where you will be prompted to authenticate yourself using at least two of the following three methods (two-factor authentication): knowledge (e.g., password, PIN code), possession (e.g., mobile phone), inherence (e.g., fingerprint, facial recognition).

  • PayPal:

PayPal is a well-known international online payment service that allows you to pay easily, quickly, for free, and securely in online shops.

PayPal is secure: Your bank or credit card details are only stored with PayPal. Therefore, they are not transmitted over the Internet during every online purchase. The payment is debited from your registered credit card or deducted from your account.

PayPal is simple: You pay in two clicks. You access your bank or credit card details stored with PayPal instead of entering them with every purchase.

PayPal is fast: Following a PayPal payment, the seller receives immediate confirmation and can ship the goods to you quickly.

We deliver to your home address or to the address mentioned on the information page.

Delivery normally takes place within 2 business days of the order once your order for Belgium is confirmed.

2. DELIVERY METHODS

GLS BELGIUM handles the delivery.

Track your package – Custom Track and Trace!
The shipping confirmation email contains a link that allows you to track the status of your package online.

As stated above, at Bellesetcoquettes™ we want to make your visit and shopping experience on our site as user-friendly and secure as possible, which is why, beyond a standard tracking service, once your order is finalized and paid, we have implemented a continuous information system for our customers:

  • Carrier information email regarding collection, delivery, etc... tracking
  • Possibility to request the package to be left at a Relay point via their site
  • Possibility to request delivery to another address and provide authorization.

Please note that at the time of your order confirmation and upon receipt of your order confirmation email including your invoice and tracking number, there may be a delay before you can track your shipment; this delay corresponds to the collection of your package by the carrier at our headquarters/premises.

2A. LOCAL DELIVERY:

A "local delivery" option at a reduced cost of €3.50 is available under certain conditions.

Local delivery is only possible for people residing in a municipality whose postal code (in Belgium only) is included among these:

4680 – 4681 – 4682 – 4683 – 4684 – 4600 – 4601 – 4040

This delivery method is a local service; as explained, we want to make your shopping experience at Bellesetcoquettes™ incomparable and be able to offer you a truly personalized service.

Delivery for this "shipping" method is at a reduced cost and very fast, since once the order process is finalized and paid, your order is delivered to your home within 24 hours.

3. Delivery Costs

Our delivery costs and fees are clearly listed on our Shipping and Delivery page; you can view them here or at this address (copy the address and paste it into your browser)

https://bellesetcoquettes.be/pages/envois-et-livraisons

For deliveries in Belgium, 2 rates apply and are included in ZONE 0

  • Up to 2kg: €9.00
  • From 2kg to 30kg: €13.50

Shipping costs are calculated before confirming your order via the "cart" page.

We only offer one shipping method, and it is provided by GLS.

Delivery and shipping fees are calculated completely automatically based on the final weight of your package after taking into account the weight of each item added to your cart.

The cost may vary depending on your location and your country.

Depending on the weight and dimensions of your package.

Orders finalized between 9:00 AM and 4:00 PM (Local time GMT Brussels) are processed the same day with a maximum shipping delay of 24 hours.

Orders finalized after 6:00 PM will be processed on D+1, provided it is a business day; we define a business day as Monday to Saturday from 9:00 AM to 4:00 PM.

By the term "finalized order," we mean any order or order process that complies with the process outlined in our general terms and conditions of sale and use.

For your information:

Please note that deliveries are mainly made during the day, on weekdays. It is therefore important to indicate an address where you are present.
Nevertheless, depending on your destination country and/or delivery location, the service handling your shipment may vary or be provided by a subcontractor and/or national postal service, sometimes leading to a different schedule or delivery on Saturdays.

4. Jurisdiction and Legal Procedure

The courts of the judicial district in which the sender's registered office is established (LIÈGE, Belgium) have exclusive jurisdiction as the place of origin and execution of the contract, without prejudice to the sender's right to bring the dispute before another judge.

No judicial or arbitration proceedings against third parties are conducted by the sender, unless the sender declares themselves ready to initiate them at the request of the principal, on the principal's behalf and at their own risk.

All legal relationships applicable to these conditions are exclusively governed by Belgian law.

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Return and Refund Policy

RETURN

  1. RETURN

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

In order to exercise the right of withdrawal, you must notify us of your clear and unambiguous statement to revoke the contract (e.g., by written letter or email) or via our "Contact Us" page.

To comply with the withdrawal period, it is sufficient to send us the communication regarding the exercise of your right of withdrawal before the 14-day period expires.

The withdrawal period is 14 days; at Bellesetcoquettes, we want to offer a different shopping experience and establish a real relationship of trust with our customers.

This is why you benefit from an extended period of 30 days. Please note, however, that the notification and your request for withdrawal, return, refund, or cancellation must be sent to us within 14 days from the date of your finalized and paid order, and not based on the delivery date by the carrier.

Any products or items that are no longer sealed or in their original packaging cannot be subject to a refund, return, or cancellation request; as these are personal products, you will agree that we must be uncompromising on this point.

Fees will be charged to you in case of damage to the products, if the packaging is no longer sealed, or if the package is sent without postage.

Reminder: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Therefore, some health and personal care products, as well as perishable goods, cannot be returned.

Other items that cannot be returned:

* Handmade soap, washcloths, soap dishes, solid shampoo, bath bombs...

* Gift cards

To complete your return, we require a receipt or proof of purchase.

This is why, when making your claim or request, we ask you to indicate the order number/invoice you received during your paid order, as well as the reason.

Only items/products that feature a "factory" seal, protective foil, security label, etc., are authorized to be returned, or by written agreement from us.

Reminder: these items must not be damaged and must always be sealed.

In some cases, only partial refunds are granted after confirmation by our services: (if applicable)

* Any item that is not in its original condition, which is damaged

* Any item returned more than 30 days after its delivery.

  1. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also specify whether your refund is approved or denied.

If approved, your refund will then be processed, and your credit card or original payment method will be credited automatically within a few days.

  1. Delayed or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted.

If you have completed all these steps and still have not received your refund, contact us at the following address: info@bellesetcoquettes.be.

  1. Sale or promotional items (if applicable)

Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

  1. Exchanges (if applicable)

We only replace items if they are initially defective or damaged. If you need to replace yours with the same item, send us an email at info@bellesetcoquettes.

  1. Gifts

If the order was paid for and validated by the purchase of a gift card, your refund will be issued as gift credit of an equivalent value to that of the returned item.

Once the returned item is received, a gift voucher will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them to give to you later, we will send the refund to them, and they will therefore be aware that you returned their gift.

  1. Shipping

To return your product, you should send it to the following postal address:

Grand Cour, 46, Oupeye, Liège, 4680, Belgium.

Shipping costs associated with the return of your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.